Technical Support Department

Our company's goal is to meet the needs of our customers in a reliable and immediate way. We have a fully trained and authorized Technical Support Department.

The team has the necessary experience, know-how and training, which is constantly enriched with regular training in construction houses.

Specifically, our Technical Support Department undertakes:

  • Recording and Troubleshooting inside and outside the company
  • Equipment’s preventive maintenance
  • Equipment’s repair and maintenance
  • Capital equipment’s repair on customer’s premises
  • Equipment’s repair on our company's premises as well as on the construction houses premises, when necessary
  • Equipment’s backup

 

Our department meets the requirements of BS EN ISO 9001: 2015, EN ISO 13485: 2016 for Import, Storage, Transport and Trade, Installation and Technical Support of Medical Devices as well as the requirements of the Greek Legislation for the Handling of Medical and Technological Devices ( D.Y. 8d /1348/2004).

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